A: Reservations should be made at least 1 week (5 business days) in advance to make sure you get your gear on time.
A: We offer expedited shipping with at least 3 days notice, for an additional $75.
A: We offer sizing charts online for all our gear. If in doubt, order UP one size, as you will probably be wearing extra layers underneath.
A: Oops - did we send the wrong size? Give us a call right away! We’re glad to issue you a refund for that item.
Note: We all come in different shapes and sizes, and brands will often fit differently! To reduce the risk of sizing errors, we recommend you refer to the manufacturer sizing charts found on each listing, or better yet, visit your local retailer to try on similar apparel by the manufacturer to really narrow down your best fit. Due to the volume of reservations we receive, we unfortunately cannot offer reimbursement if the size you selected does not fit perfectly.
A: We do not charge you for shipping time. Let us know what day you need it, and that’s the day your rental starts. Your gear will arrive at least one day before your rental period starts.
A: Nope. We try to get all orders to you a day or two early, but you are not charged until the first day of your reservation.
A: This is up to UPS. If they think it is safe, they will leave it for you. Or we can ship it to you at work (and make all of your co-workers jealous!).
As long as someone will be there to sign for it, we are happy to ship pretty much anywhere in the contiguous US (aka the Lower 48).*
A: We will email it to you as soon as the gear ships!
A: If you’re headed to Alaska - or even Antarctica, let us ship it directly to you, that way you know that your gear will all fit before you hit the glaciers.*
A: Sure! come on in to any Sports Basement location to try stuff on, then make your reservation online and we will ship it out to you.
A: We include a prepaid shipping label and a bag to put it all back in. Just drop it off at any UPS location, or ask your hotel to arrange a pick up.
A: Nope, we have a huge laundry facility, where we clean everything before it ever goes out again.
A: Of course! Call or email us and we can process the order.
A: Cancellations are possible up until the day the gear ships. Since we aim to get it there early, this means 10 days notice.
*Regrettably, we do not ship to Hawaii, Alaska or the US territories.